In the chat field (lower right), type AGENTīe patient, it can take quite a while to reach a human. Use a browser that allows popups and cookies, and click here,
** there are 3 ways to contact adobe chat, phone and twitter: * most (but not all) adobe download links are available from. for versions newer than cc 2019 but older than one previous version, contact adobe support for links.** for versions cc 2019 and older, use prodesign *.ģ. other versions are revealed after clicking file preferences>apps>tick show older apps (at panel bottom).Ģ. you must have a subscription because previous versions are not available with trials. you can install the latest and 1 version prior versions using the cc desktop app. NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.ġ. Use the desktop app to install your cc programs/trials reinstall the cc desktop app using the "alternative download links" at the bottom of the page at restart your computer (don't skip this)Ĩ. if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)ħ. if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)Ħ. check for, and if available, update your osĥ. Steps 4, 5 and 6 only need to be done if you were or are having problems with cc appsĤ. then uninstall the cc desktop app, using the correct uninstaller per. uninstall every cc app including preferences per Ģ. If you have trouble installing anything cc because of previous installs, clean your computer of cc files by following each applicable step below (ie, if it's not possible perform a step, skip it):ġ. Connect to the internet and allow Creative Cloud to update and retrieve your licensing info.Install your software downloaded from.Important: Disconnect from the internet.Download 2019 (or earlier) cc versions of the software from ProDesignTools.If you have a current cc desktop app on your computer, it must be removed*.For iMac 2010/2011 users running High Sierra like me (but should also prove useful for win users with non-current os'es, and anyone with a cc subscription wanting older cc versions)
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